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IT Support Specialist (Bozeman)

Department: Info Tech
Location: Bozeman, MT, United States

ABOUT onX

onX is a pioneer in digital outdoor navigation. With offices in Missoula and Bozeman, Montana, we are inspired by the landscapes that surround us. We bring our outdoor passion to work every day with a singular goal–to awaken the adventurer in everyone. We do this by developing industry-leading technology, and by crafting dynamic outdoor experiences. 

Through multiple years of growth, we haven’t lost our entrepreneurial ethos at onX. We offer a fast-paced, tech-forward environment where ownership and accountability are essential.

WE ARE LOOKING FOR

onX is seeking a proactive IT Support Specialist with a passion for helping people and a desire to work on a close-knit team. As an onX IT Support Specialist, you will be working directly with internal team members to help facilitate their success every day. Your focus will be on resolving support requests, account management, hardware procurement, machine setup, and deployment among many other tasks. This is a great opportunity to be a part of a dynamic startup focused on making an impact on the community, the business, and our team. This role will serve as the first line of support for our users at onX as well as the boots on the ground at our physical Bozeman location. This position will report to the Lead IT Support Specialist.

LOCATION

This position is based at our Bozeman, MT office. 

RESPONSIBILITIES

(Essential Job Duties)

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners

  • Documentation and procedure generation

  • Project planning and implementation

  • Internal Purchase Orders for technology-related purchases

  • Planning and undertaking scheduled maintenance upgrades

  • Setting up accounts for staff, ensuring that they know how to log in

  • Solving regular user issues as they come up (i.e. password resets)

  • talking with users to determine the nature of any problems they encounter

  • Identifying areas for increased productivity both at the systems and user level

  • Responding to breakdowns

  • Investigating, diagnosing, and solving computer software and hardware faults

  • Repairing equipment and replacing parts

  • Supervising engineering and technical staff

  • Obtaining replacement or specialist components, fixtures, or fittings

  • Checking computer equipment for electrical/environmental safety

  • Maintaining records of software licenses

  • Managing stocks of equipment, consumables, and other supplies

  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • Bachelors degree in Information Systems or related, plus six (6) months of professional IT or network support experience is required
    • An Associates degree may substitute a Bachelors degree with an additional two (2) or more years of professional IT or network support experience
  • Strong teamwork and communication skills
  • Good work ethic and a positive attitude

PREFERRED QUALIFICATIONS

  • A+ certification
  • Net + certification
  • CCT or CCNA certification
  • Experience working within ticketing systems, e.g. Zendesk, ConnectWise, OSticket, etc

PHYSICAL WORKING CONDITIONS

The following physical requirements represent those that are required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting - [90%]
  • Standing - [0%]
  • Walking - [10%]
  • Bending - [Occasionally]
  • Kneeling - [Some]
  • Lifting - [Up to 25 pounds]
  • Reaching - [Regularly]
  • Telephone Use - [Yes]
  • Computer Use/Manual Dexterity - Yes
  • Ability to travel - Some travel between Missoula and Bozeman anticipated

WHAT WE ARE OFFERING YOU

  • Competitive salary and opportunities for growth
  • Comprehensive medical, insurance, and wellness benefits
  • Four weeks paid family leave 
  • 401k matching at 100% the first 3% you save and 50% from 3-5%
  • Company-wide outdoor adventures twice per year
  • Amazing outdoor industry discounts
  • Summer hours for salaried employees

onX COMPANY VALUES

Our principles guide the decisions making of our company.  They define the culture at onX, what we have learned through experience and are the code by which we operate. They are fundamental, enduring and actionable–a benchmark by which we measure the team behavior and performance. 

We put the customer first.

We are passionate.

We win as a team.

We take ownership

We work with urgency.

We are curious and seek the truth.

We innovate & take risks.

 

Position open until filled

onX is an Equal Opportunity Employer

Equal Pay for Equal Work

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